Frequently Asked Questions
Everything you need to know about your Supernote experience.
What is the average shipping time for international orders?
International orders typically arrive within 5-10 business days. Once your Supernote device is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy for electronics?
We offer a 30-day return policy from the date of delivery. Devices must be returned in their original packaging with all accessories included to be eligible for a full refund.
Does the Supernote come with a manufacturer warranty?
Yes, every Supernote device includes a standard one-year limited warranty that covers hardware defects and functional issues under normal usage conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout process.
How do I update the firmware on my device?
You can update your device by navigating to Settings > System > Check for Updates while connected to a stable Wi-Fi network to ensure you have the latest features and security patches.
Are the screen protectors replaceable?
Supernote devices feature a unique FeelWrite self-healing film. While it is designed for long-term durability, please contact our support team if you require a professional replacement.